Front Office Supervisor

Background

The Waterfront Hotel in Baltimore, is a well known and regarded 3 star family hotel in the centre of the iconic and stunning fishing village of Baltimore, West Cork.  The business is run by the second generation Jacob Family who began their enterprises in Baltimore in the 1970’s when Youen Jacob Senior sailed in from Brittany and married the local primary school teacher on Sherkin Island, Mary O’Neill.  Together they started Chez Youen Seafood Restaurant on the main street in Baltimore which became a much loved institution known through the generations for it’s fabulous Shellfish Platters and seafood.  In the 1990’s Youen Jacob Jnr took the helm down the street running a pizzeria and grill with rooms, offering affordable authentic food cooked to order and freshly prepared daily.  The business evolved, in 2016.  The Waterfront Hotel premises was built and Youen Jacob Jnr and his wife Kate, commenced a new chapter of the family business opening the 3 star Waterfront Hotel, The Lookout Restaurant and Jacob’s Bar with a sister business next door La Jolie Brise Pizzeria and Grill.  Today this business runs all year with an extremely busy food and beverage business with a marked seasonal trend running from Easter to the October Bank Holiday weekend.  The winter months November to March are quieter and gives our team time to catch up on winter projects for the business and time to enjoy the slower pace of life in beautiful West Cork.  The Jacob Family and their wonderful loyal long serving team deliver personal warm service to our many returning guests who over the years have fallen in love with The Waterfront and Baltimore.  We enjoy the fast pace and excitement of the summer season contrasted with the time to reflect and enjoy our stunning surroundings during the off season.

Job Overview and Responsibilities

This is an important senior position within our company.  You need to be able to keep pace with the fast moving and multi discipline requirements of the summer season.  You need to be super organised, disciplined and conscientious as this role is very much the engine of the overall business.  You must be able to deal with people in a warm, empathetic and genuine way even when under pressure.  You must have the experience and confidence to deal with customer complaints or delicate situations.  By contrast during the quieter winter months you need to keep motivated and be able to take on winter tasks and projects with the same enthusiasm and commitment, demonstrating your range of capabilities and willingness to take initiative in a meaningful way.

The purpose of the role is to work together with the Front Office Manager to ensure the smooth and efficient running of the reception desk and overall front of house experience.  Demonstrating a high level of customer service at all times.  Offering a warm and welcoming check in/out experience in a timely and efficient manner.  The ability to handle multiple calls and guest approaches to the front desk in a diplomatic, organized and polite manner. Dealing with any guest complaints or requests in a timely, efficient and responsible way.  Taking full ownership for tasks to be executed throughout the day in a thorough and conscientious way.  Handing over duties in a careful and organized system with the presence of mind to follow up and double check all actions with a natural sense of due diligence and care.  To be an available and supportive point of contact and liaison for all departments.  Duties include but are not limited to:

• Front of House – Meet and Greet
• Front of House Presentation & Care 
• Reservations across accommodation and restaurants.
• Accommodation liaison (room allocation, guests requests, ordering).
• Maintenance Liaison
• Ordering Systems (Food & beverage and non food items point of order).
• Staff Liaison (Induction /  skills training / recruitment duties)
• Managing Rosters day to day – to ensure all shifts are sufficiently covered.
• SOP’s – administration and supervision of.
• HACCP / Fire / Health & Safety – Administration
• Social media and Website Administration
• Restaurant and group liaison – menus and bookings
• To assist head book keeper as required
• Organise and maintain structured filing system.
• General Office Administration and Upkeep
• To attend meetings/training sessions as required
• To carry out any other reasonable request made by management.

If you have fluent English and are interested in working with a dynamic team from around the world please contact us with your C.V. and details of experience together with at least 3 reference names, their address, position and contact number.

All applications and correspondence in English please.